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Important Information

Effective now thru Jan. 2 for capacity management and to ensure an enjoyable environment for our overnight guests and event ticketholders on peak dates (weekends), resort campus access is restricted every Friday, Saturday and Sunday starting at 2pm CT; room or ticketed  event reservation will be required to enter AFTER  2pm CT.  Visit our FAQ page to find out what to expect during your experience and for answers to frequently asked questions.

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Atrium at Christmas
Delta Atrium Christmas at Gaylord Opryland Nashville
Frequently Asked Questions
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Frequently Asked Questions

How do I find my way around the resort?
Download the free Gaylord Hotels app for step-by-step directions to your room, meeting areas, and
other hotel amenities and to access everything you need for your stay, including dining reservations,
activity and event tickets, and reservation info. Available for download on the Apple App Store or
Google Play Store today.
What is Extra Cool Hour, and can I purchase it?
Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Opryland Resort and is a complimentary perk included with your room reservation. By showing your active room key, Extra Cool Hour provides early entry into ICE! and the Christmas shop (all located inside the Gaylord Opryland Event Center) one hour before open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.

Will I be able to visit the resort without reservations or tickets this year?

At Gaylord Opryland, the comfort and safety of our guests remains of paramount importance to us.

For capacity management and to ensure an enjoyable environment, resort access will be guaranteed after 2pm CT for overnight guests and indoor/outdoor ticket reservation holders only, November 18-29, December 2-4, December 9-11, and December 16-31, 2022.  
 
We invite and welcome visitors without room reservation or ticketed event reservations to arrive on site PRIOR to 2pm CT on the aforementioned dates and enjoy the rest of the afternoon into the evening, or to visit any time November 11-17, November 30-December 1, December 5-8, December 12-15, 2022, or January 1, 2023.  

Additional restrictions may apply without advance notice.  

Where can I buy my tickets?

Advance purchase of tickets online is required. In order to encourage contactless service, there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.

Can I buy my tickets at the resort?

No, there are no box offices at the resort. All tickets can be purchased online only, and an electronic ticket will be emailed to you.

Are the tickets anytime tickets?

Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time in order to ensure crowd control and social distancing. It is very important for all attractions that have timed entry, that you are not late for your selected time slot. Capacity limits for each timeslot are strictly enforced to ensure social distancing and those arriving late to their timeslot to the attractions will not be allowed entry.

Are tickets refundable?

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.    

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.    

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

How do I get my tickets if they are part of a package?

All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.

Am I allowed to take photos?

Professional photographers are not permitted to hold family photography sessions at the resort. Professional photographers are permitted only for contracted meetings and catering events with a location agreement and certificate of insurance on file with a minimum three week lead time for review of any photography request.

Is the ICE! event ADA compliant?
Yes, this attraction is accessible and ADA compliant
Are strollers allowed?
Yes, strollers are allowed if they do not impede traffic flow. Wagons (including stroller wagons), whether pushed or pulled, are not permitted in the ICE! attraction.
What time do I need to arrive for my timed ticket?

Please plan to arrive ten minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five minutes late to their appointed time slot cannot be guaranteed entry.

What do I do if I miss my timeslot?

It is very important that ticket holders are not late for their selected time slot. Guests who are more than five minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.

Can I access Opry Mills mall from the resort?

Road access from the resort campus to Opry Mills will be closed. Cars will be required to use the Briley Parkway Opry Mills exit or turn left at the traffic light past the hotel’s main entrance on McGavock Pike. 

Guests inside the resort may take a short walk to Opry Mills via the walkway from the Delta Portico. 

 

Can I bring a professional photographer to photograph my family during the holidays?
Professional photographers are not permitted to hold family photography sessions at the resort. Professional photographers are permitted only for contracted meetings and catering events with a location agreement and certificate of insurance on file with a minimum three week lead time for review of any photography request.
Is there a processing fee for tickets?
Yes, there is a $4 processing fee per ticket purchased or per bundle. 
Do I need to be a hotel guest to buy tickets?

Our holiday attractions are open for day guests as well as overnight guests. Many of our guests decide to stay overnight in order to enjoy all the holiday events and attractions available at our resorts. Some of our events do include special perks for overnight guests.

Can I make reservations for your restaurants?
During the holidays, reservations for our restaurants will be available to accommodate overnight resort guests only. 
Will there be New Year’s Eve parties at the resort?

New Year’s Eve celebration options will be available for overnight guests only on the Delta Island (for families) or in The District (21+ only) and Old Hickory Steakhouse.

Where do I park when coming to see ICE!?
You may self-park or valet park (charges apply for both). If self-parking, please follow the signs to our guest parking lots. For closest access, park at Opry Mills (free) in the lots nearest to the Gaylord Opryland Event Center.  
Is there a parking fee at the resort?

Yes, at the resort, self-parking is $33.00 plus tax; valet parking is $45.00 plus tax. In and out privileges are for overnight guests only. Day guests are charged per entry.  

 

I understand the temperature in ICE! is 9 degrees Fahrenheit. What should I wear?
All guests are provided Gaylord Opryland’s signature blue parkas to help keep warm. These parkas are calf-length, winter coats with hoods. Parkas are available in all sizes, including children and infants, up to an adult 4XL. Even with the provided outerwear, you’ll want to dress warm for the occasion. (Think winter at the North Pole.) Hats and gloves are recommended (they are also available for purchase). Long pants and closed-toe shoes are required. 
Do I need to wear hiking boots in ICE!?

All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required. 

 

Is ICE! wheelchair and stroller accessible?
The majority of the ICE! attraction is accessible by both wheelchairs and strollers, while some of the areas inside are not (such as the ice slides). 
May I take photos and shoot video in ICE!?
Guests are welcome to use their personal camera or smart phone inside the ICE! attraction. It is important you check the manufacturer’s information regarding the cold tolerance of your camera prior to entering. Gaylord Opryland Resort is not responsible for damage to any phone and/or camera equipment. Once thing you might expect: a fogging of your lens after exiting ICE! into warmer temperatures. This usually dissipates once you are in more normal temperatures for a little while. For safety purposes, tripods and related equipment are not allowed. 
Can I purchase ICE! tickets at the door?
No. Tickets must be purchased online, in advance, at ChristmasAtGaylordOpryland.com. We do not have a box office on-site.  
What is the Chill Pass, and can I purchase one?
The Chill Pass is an exclusive benefit for overnight guests of Gaylord Opryland Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE!. ICE! tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.  
Can I change my time slot?
You may change your time slot for ICE! based on availability by messaging the designated email address within your ticket confirmation email.  
Can I combine ticket discounts?
No, only one discount can be applied per ticket
Does ICE! admission include complimentary hot chocolate?
Admission to ICE! does not include complimentary hot chocolate. Hot chocolate is available for purchase inside the Gaylord Opryland Events Center. 
How long does it take to walk through ICE!?
You can spend as much time as you would like inside the ICE! attraction. Please remember that it is a frosty 9 degrees Fahrenheit inside the exhibit, so you’ll want to bundle up and keep that in mind when it comes to how much time you plan spend. Most guests will experience ICE! between 20-40 minutes. 
Are the ice slides inside the ICE! attraction for adults too?
Yes! Big kids can join the fun! The ice slides are made for guests of all ages. Guests must be able to walk up the stairs on their own, to take a ride down the slides. Please keep in mind that you must wear one of the provided blue parkas to ride down the slides. 
Can I re-enter the ICE! attraction multiple times?
ICE! is a one-time-entry attraction. Because we want you to have the best experience possible, though, you may step outside of the exhibit to quickly warm up and then re-enter. You may not leave the attraction for an extended time – such as to get something to eat or enjoy another activity – and then re-enter. 
Are there any special nights for Local Residents?

Yes! “Nashville Nights” includes special entertainment, perks and discounts exclusively for residents of Davidson County and adjacent counties.

Thursday, December 1 and Tuesday December 13 only, 6pm-8pm CT.

Includes:

Caroling with Chris – Join Chris Kirkpatrick from ‘NSYNC & our caroling quartet from 6:30-7:00pm CT for a stroll from the resort’s Magnolia Portico to the Nativity scene singing everyone’s favorite Christmas songs.

With proof of residency, you’ll receive:

FREE hot chocolate at the Magnolia Portico.

One FREE Reindeer Games™️ Scavenger Hunt Featuring Rudolph and The Misfit Toys booklet per family.

50% off ICE! tickets for Dec 1 & Dec 13 only; book online in advance with code NASHNIGHT at ChristmasAtGaylordOpryland.com