Frequently Asked Questions

Gaylord Opryland Resort & Convention Center accepts credit card and mobile payments only, including front desk, food and beverage locations, retail, special events, parking, etc. Guests can convert their cash into $20 - $500 gift cards at Cash-To-Card kiosks located next to the Delta and Cascades ATMs.

Extra Cool Hour is an exclusive benefit and complimentary perk for overnight guests at Gaylord Opryland Resort. Extra Cool Hour provides early entry into ICE! and the Christmas shop (all located inside the Gaylord Opryland Event Center) one hour before opening for day guests. Attraction tickets are still required and must be purchased separately and in advance. To enjoy this perk, select the early hour time slot when making your ICE! ticket reservation and show your active room key upon entry. The Extra Cool Hour benefit is not for sale. 

Overnight guests may click here to secure your Extra Cool Hour exclusive benefit to the above attractions. Please note, you will need to use the code provided in your pre-arrival email when checking out. 

No, ICE! featuring The Polar Express is not a train ride.

ICE! is, however, a dazzling display of larger-than-life sculptures, thrilling ice slides, and awe-inspiring tunnels featuring scenes from The Polar Express™️ carved out of 2 million pounds of boldly colored ice.

For more information and to buy tickets, visit https://christmasatgaylordopryland.marriott.com/ice.

At Gaylord Opryland, the comfort and safety of our guests remain of paramount importance to us.

For capacity management and to ensure an enjoyable environment, resort access will be guaranteed after Noon CT for overnight guests and indoor/outdoor ticket reservation holders only every Friday, Saturday and Sunday during A Country Christmas as well as daily November 20-23 and December 15-31, 2023.

We invite and welcome visitors without room reservations or ticketed event reservations to arrive on site PRIOR to Noon CT on the aforementioned dates and enjoy the rest of the afternoon into the evening, or to visit any time November 13-16, November 27-30, December 4-7, and December 11-14, 2023, or January 1, 2024.

Additional restrictions may apply without advance notice.

Advance purchase of tickets online is required. In order to encourage contactless service, there are no physical, printed tickets and no box office on-site at the resort. All tickets are electronic and can be purchased online or over the phone. Once purchased, your e-ticket will be emailed to you. You can simply show your ticket on the phone to the attendant to be scanned prior to entering the attraction.

No, there are no box offices at the resort. All tickets can be purchased online only, and an electronic ticket will be emailed to you.

Depending on the attraction and its capacity, many of our experiences can only be purchased for a specific date and time in order to ensure crowd control and social distancing. It is very important for all attractions that have timed entry, that you are not late for your selected time slot. Capacity limits for each timeslot are strictly enforced to ensure social distancing and those arriving late to their timeslot to the attractions will not be allowed entry.

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.    

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.    

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

All overnight guests who purchased a package will receive an email from the hotel with instructions on how to reserve your ticket timeslot and receive your e-ticket. There are no physical, printed tickets; simply show your e-ticket to the attendant who will scan it for entry.

Professional photographers are not permitted to hold family photography sessions at the resort. Professional photographers are permitted only for contracted meetings and catering events with a location agreement and certificate of insurance on file with a minimum three week lead time for review of any photography request.

Please plan to arrive five minutes early before your time slot. Our resorts are very large so please consider any time necessary to walk from the parking lot to the Christmas attraction. Guests who are more than five ten minutes late to their appointed time slot cannot be guaranteed entry. It is very important that ticket holders are not late for their selected time slot. Guests who are more than ten minutes late to their appointed time cannot be guaranteed entry. Please see the service desk for further details.

It is very important that ticket holders are not late for their selected time slot. Guests who are more than ten minutes late to their appointed time cannot be guaranteed entry. Please see service desk for further details.

Road access from the resort campus to Opry Mills will be closed. Cars will be required to use the Briley Parkway Opry Mills exit or turn left at the traffic light past the hotel’s main entrance on McGavock Pike. 

Guests inside the resort may take a short walk to Opry Mills via the walkway from the Delta Portico. 

New Year’s Eve celebration options will be available for overnight guests only on the Delta Island (for families) or in The District (21+ only) and Old Hickory Steakhouse.

Yes, at the resort, self-parking is $33.00 plus tax; valet parking is $45.00 plus tax. In and out privileges are for overnight guests only. Day guests are charged per entry.  

All pathways through ICE! are carpeted, and hiking or outdoor boots are not required. We do recommend wearing comfortable shoes. Closed-toe shoes, however, are required. 

ICE! is a one-time-entry attraction.