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Atrium at Christmas
Delta Atrium Christmas at Gaylord Opryland Nashville

Frequently Asked Questions

Will I be able to visit the resort without reservations or tickets this year?

At Gaylord Opryland, the comfort and safety of our guests remains of paramount importance to us.

For capacity management and to ensure an enjoyable environment, resort access will be guaranteed after 2pm CT for overnight guests and indoor/outdoor ticket reservation holders only, November 18-29, December 3-5, December 9-11, and December 16-31, 2022.  
  
We invite and welcome visitors without room reservation or ticketed event reservations to arrive on site PRIOR to 2pm CT on the aforementioned dates and enjoy the rest of the afternoon into the evening, or to visit any time November 11-17, November 30-December 2, December 6-8, December 12-15, 2022, or January 1, 2023.  
 
Additional restrictions may apply without advance notice.  

Are tickets refundable?

Tickets purchased by day guests are non-refundable. However, based on availability, you may be able to exchange your tickets for a different day or time by replying to your confirmation email.     

Overnight guests are permitted to change or cancel their attraction tickets at no charge up to 72 hours prior to arrival. Room confirmation number must be provided during the ticket booking process at the time of checkout. For cancel or change requests, please reply to your ticket confirmation email.      

Ticket insurance is available for purchase, and insurance cancellation policies will apply.

Do I need to be a hotel guest to buy tickets?

Our holiday attractions are open for day guests as well as overnight guests. Many of our guests decide to stay overnight in order to enjoy all the holiday events and attractions available at our resorts. Some of our events do include special perks for overnight guests.

Can I make reservations for your restaurants?
During the holidays, reservations for our restaurants will be available to accommodate overnight resort guests only. 
What is the Chill Pass, and can I purchase one? 
The Chill Pass is an exclusive benefit for overnight guests of Gaylord Opryland Resort and is a complimentary perk included with your room reservation. For overnight guests, Chill Pass offers front-of-line access and shorter wait times for ICE!. ICE! tickets are still required and must be purchased separately and in advance. The Chill Pass benefit is not for sale.  
What is Extra Cool Hour, and can I purchase it? 
Extra Cool Hour is an exclusive benefit for overnight guests at Gaylord Opryland Resort and is a complimentary perk included with your room reservation. By showing your active room key, Extra Cool Hour provides early entry into ICE! and the Christmas shop (all located inside the Gaylord Opryland Event Center) one hour before open to day guests. Attraction tickets are still required and must be purchased separately and in advance. The Extra Cool Hour benefit is not for sale.